Terms of Service

Accounts and Organizations

The Services are intended for businesses and other organizations. You confirm that you are at least 18 years old and have the authority to accept these Terms on behalf of your organization.

You must provide true and accurate registration information and are responsible for all activities that occur under your account. Please keep your sign-in credentials secure; we recommend turning on two-step verification. Contact us promptly if you notice any unusual activity.

The owner and administrators of an organization can invite or delete members, assign access levels and permissions, and, in accordance with their permissions, view members’ conversations and operation records within the workspace. The organization is responsible for its members’ use of the Services.

The Services

The Services include multichannel messaging, automatic translation, team collaboration, customer management, data reporting, web chat, and related tools. The specific features and form of the Services may change as new versions are released, and some features may be offered as beta or preview features.

Channel Connections and Third-Party Platforms

Official API connections: when you connect a WhatsApp Business account, a Facebook Page, or an Instagram professional account through Meta’s official authorization flow, you authorize us to send and receive messages, manage message templates, and receive related notifications through Meta’s official APIs on your behalf. You must also comply with Meta’s applicable terms and policies, including the WhatsApp Business Terms, the WhatsApp Business Messaging Policy, and the Commerce Policy. Before messaging end users, you must obtain their opt-in as required by the platform, and you must respect their choice to opt out or block you.

Cloud-hosted connections: when you host an existing account on the Services by scanning a QR code or a similar method, that account remains subject to the terms between you and the corresponding platform. You are responsible for confirming that this manner of use complies with the rules of the corresponding platform, and you acknowledge that the platform may restrict or ban the account as a result. We provide risk notices in the console but make no guarantee as to any action the platform may take.

Your use of third-party platform accounts connected through the Services is subject to the terms of use and policies of the respective platforms. You are solely responsible for any account restrictions, bans, or other consequences resulting from a violation of third-party platform rules.

If a third-party platform changes its interfaces, policies, fees, or availability, the corresponding channel features may change or be suspended accordingly. We will use reasonable efforts to notify you in advance. Any fees that a third-party platform charges you for messages or conversations are payable by you under that platform’s rules.

Acceptable Use

You may not use the Services to send unlawful, harassing, fraudulent, spam, or infringing content; send bulk messages to people who have not agreed to receive them; interfere with the normal operation of the Services or circumvent quota or security restrictions; access other people’s data without authorization; or reverse engineer or resell the Services.

You must ensure that you have obtained all necessary authorizations or consents to send messages to your customers and to collect and process customer information, and you must comply with applicable privacy and anti-spam laws.

When you embed the web chat widget on your own website, use routing links, or share chat history, you must inform visitors of the related data processing in your own privacy notice, and you are responsible for deciding with whom and to what extent you share.

Automatic Translation and AI Features

Translations are machine-generated and may be inaccurate or incomplete. They do not constitute professional translation or legal, medical, or financial advice. Please check important content yourself before sending it. To complete a translation, the relevant text is processed by third-party service providers, as described in our Privacy Policy.

Subscriptions, Wallet, and Fees

Paid plans and add-on resources are billed per workspace, and the billing currency is the US dollar (USD). Fees, quotas, and deduction rules are as described on the Pricing page and in the console. Unless otherwise stated, prices exclude any taxes that may apply where you are located.

Plan quotas reset in each billing cycle, and unused quota does not carry over. Add-on resource packs remain valid until they are used up. Usage beyond your quota is deducted from your wallet balance at the unit prices published in the console.

If you turn on auto-renewal, we deduct the renewal amount from your wallet balance at the start of each billing cycle. You may turn off auto-renewal in the console at any time, and you may continue to use the plan until the end of the current cycle. If a renewal fails because of an insufficient balance, paid features may be suspended, as described in the console.

Refunds: fees for plans that have taken effect and resources that have been consumed are non-refundable. You may email [email protected] to request that any unused wallet top-up balance be returned through the original payment method, less the fees already charged by the payment channel. Bonus amounts and bonus quota, if any, cannot be refunded or withdrawn. Where mandatory law provides otherwise, that law prevails.

If you need an invoice, please contact customer support.

Partner Program

You can take part in promotion through Become a Partner in the console. Commission rates and the rules on crediting and withdrawals are as published in the console.

You must promote the Services in a lawful and truthful manner. You may not send spam, impersonate LinMi, run misleading advertisements, or obtain commissions through self-referral, fake registrations, or similar means. If any of these occurs, we may cancel the related commissions and terminate your partner status. You are responsible for any taxes arising by law on your commission income.

Data and Intellectual Property

You own the business data that you upload to or generate through the Services. With respect to such data, you are the controller and we act as a processor, processing it solely on your instructions and for the purpose of providing the Services to you, including processing data from Meta and other platforms on your behalf. We do not use such data for our own purposes, as further described in our Privacy Policy.

You grant us, for the term of the Services, the license necessary to provide the Services, including to store, transmit, translate, and display your business data.

The software, interfaces, trademarks, and documentation of the Services are owned by LinMi and may not be copied or used for any other purpose without our permission. We may use any product feedback you give us to improve the Services free of charge.

Service Availability

We will use reasonable efforts to keep the Services stable, but we do not guarantee that the Services will be uninterrupted or error-free. We will try to give advance notice of planned maintenance.

Limitation of Liability

The Services are provided “as is.” To the extent permitted by law, we shall not be liable for any indirect losses arising from the use of or inability to use the Services, or for any losses caused by failures of, restrictions by, or bans by third-party platforms or by machine translation errors. Our total liability to you shall be limited to the fees you actually paid for the Services during the 12 months preceding the event giving rise to the liability.

Nothing in this section excludes or limits any liability that cannot be excluded or limited by law.

Indemnification

If we suffer any third-party claim or loss because you have breached these Terms, applicable law, or the rules of a third-party platform, you shall indemnify us accordingly.

Changes, Suspension, and Termination

We may modify these Terms from time to time and will give advance notice of any material changes through an in-service notice or by email. Your continued use of the Services after the changes take effect constitutes your acceptance of the modified Terms.

You may stop using the Services at any time and request that your account, workspace, or organization be closed as described on the Data Deletion page. If you breach these Terms, fail to pay fees when due, or use the Services in a way that creates security or legal risks for the Services or for others, we may suspend or terminate the Services. Where circumstances permit, we will notify you in advance and give you reasonable time to retrieve your data.

After the Services are terminated, we delete your data in accordance with our Privacy Policy and the Data Deletion page.

Governing Law and Dispute Resolution

The formation, validity, interpretation, and dispute resolution of these Terms shall be governed by the laws of the People’s Republic of China. Any dispute arising from these Terms shall first be resolved through amicable negotiation between the parties; if negotiation fails, the dispute shall be submitted to the competent people’s court at the place of domicile of Linmi (Shenzhen) Network Technology Co., Ltd. (Nanshan District, Shenzhen).

Miscellaneous

If any provision of these Terms is held to be invalid, the remaining provisions remain in effect. These Terms are made in Chinese, and versions in other languages are provided for reference only. In the event of any inconsistency, the Chinese version shall prevail.

Contact Us

If you have any questions about these Terms, please email [email protected] or contact us through the contact option in the console.